Providing that human touch in a world of increasing technology.
Looking for a great job?
We are currently hiring great people!
The Doctors' Exchange was founded in 1921. Approximately 75% of our clients are physicians, hospitals, and medical clinics. We also serve a variety of local, national and international commercial clients.
We strive to be the highest quality answering and messaging service in the nation, and we believe that excellent customer service is paramount. Operator professionalism is a must.
Dependability (showing up for work and being on time) is essential, so please consider other opportunities if you have dependability issues.
The Doctors' Exchange provides answering service solutions
24 hours per day, 7 days per week, 365 days per year. We are always open including all holidays.
6:00am-2:30pm, 5 days/week including one weekend day.
2:30pm-11:00pm, 5 days/week including one weekend day.
11:00pm-9:00am, 4 nights/week including one weekend night.
There is a three step process that our telephone operators follow on all calls:
Answer the phone with a smile.
Take accurate and complete messages per our customers' instructions.
Deliver the message timely to the Doctor or person on-call.
Telephone Operator Requirements:
Dependability - Operators absolutely cannot miss their scheduled work shifts. It is important that we have enough experienced operators on duty at all times.
Personable - We insist on a pleasant work environment. Teamwork and cooperation are essential.
Telephone Personality - Operators must be courteous at all times to all callers.
Grammar - Operators must use proper grammar and spelling. Because 75% of our clients are medical in nature, there is no margin for error when communicating in emergency situations.
Computer Knowledge - Operators must be familiar with Windows.
Typing Skills - Operators must type 35 words per minute minimum.
All operators earn $10/hour, plus a $3/hour weekly perfect attendance bonus once trained.
Training lasts four to six weeks, based on your ability to focus and learn.
Health insurance: Provided by Blue Cross / Blue Shield. We pay 50% of the employee's premium.
Dental insurance: Provided by MetLife. We pay 50% of the employee's premium.
Personal Days: After one year of full-time employment you earn ten days. After two years of full-time employment you earn fifteen days. Personal days may be used for vacation, illness, other personal needs or may be cashed in if needed.
To apply, please call our Employment Hotline at (985) 292-1198 or (504) 889-6401
The Doctors' Exchange = Experience and Longevity
Established in 1921, allow our nearly 100 years of experience to work for you. Hire experience. Our job is to follow your instructions precisely with a courteous telephone agent who answers your calls quickly and cares.
If you do not like our service for any reason (service levels, price or “just because”), we will not charge you for your first calendar month of service. No commitment, no contract and all good reasons to allow us to serve you.
Board of Directors Access 24x7
Do you ever want to speak with someone, regardless of the time of day, who is in a position to immediately fix any problem? We’ve got you covered. All of our clients receive the cell phone number of our Vice President. Because he is on call 24x7 for all of our clients, he is highly motivated to immediately resolve any problem brought to his attention. Recurring problems do not exist at The Doctors' Exchange.