The World's First Telephone Answering Service

Established 1921

Providing that human touch in a world of increasing technology.

Superior Product. Fair Price.

Duration based contracts are not required. 97% of our clients are not under contract. Our clients can fire us at any time, for any reason and without penalty. Because of this, we are highly motivated to keep our clients happy every day.

Our Rates on-par with National Average

  • $40 monthly base rate
  • $1.15 per minute (calls are measured in six second increments)
  • 10-cents per voice mail transaction (if any)

Optional Fees (not commonly incurred)

  • $6 monthly per device for encrypted message delivery
  • Custom programming (for complex solutions)

The Doctors’ Exchange does not charge for:

  • Highly detailed itemized billing for complete transparency
  • 24/7 web portal and dashboard login to listen to all calls for complete transparency
  • Sales Tax
  • Setup fees or deposits
  • Holiday fees
  • Wrap fees
  • Account maintenance fees
  • Update fees
  • On-call schedule fees
  • Fax/Email scheduling fees
  • HIPAA fees
  • DID & FCC fees
  • Toll-free numbers
  • 24/7/365 availability – we are always ready for your calls

Other Considerations

  • We guarantee the quality of our product (first month free if you are unhappy for any reason plus 24/7 access to our Vice President)
  • We provide the greatest amount of billing transparency in the industry (honest and straightforward)
  • We have massive Five-Nine redundancies (real-time off-site data backup, whole building generator, multiple phone carriers, redundant servers, TSP1 phone support, cloud integration, etc.)
  • We handle roughly 5,000,000 transactions annually with the highest service levels
  • Being in business for nearly a century, we have won nearly every award for high quality product and high ethical standards
  • Nearly 100 years of service means no one has more experience than we do – let that experience work for you

You Get What You Pay For

It is not possible to deliver a quality product for less than $1 per minute. The cost of hiring and keeping good employees, deploying robust and sophisticated IT systems with disaster capabilities and everything else encompassing a high quality product can only be so low. Our competitors charging less than $1 per minute do not provide their clients with a high quality solution. We hear all the time how they cause problems and frustrations for their clients. They are the second greatest source of our new clients.

Our main source of new clients is referrals from current clients.

Most new accounts can be active within 24 hours of receiving completed paperwork.

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