Providing that human touch in a world of increasing technology.
Superior Product. Fair Price.
Duration based contracts are not required. 97% of our clients are not under contract. Our clients can fire us at any time, for any reason and without penalty. Because of this, we are highly motivated to keep our clients happy every day.
Our Rates on-par with National Average
$40 monthly base rate
$1.25 per minute (calls are measured in six second increments)
10-cents per voice mail transaction (if any)
Optional Fees (not commonly incurred)
$6 monthly per device for encrypted message delivery
Custom programming (for complex solutions)
The Doctors’ Exchange does not charge for:
Highly detailed itemized billing for complete transparency
24/7 web portal and dashboard login to listen to all calls for complete transparency
Setup fees or deposits
Account maintenance fees
On-call schedule fees
Fax/Email scheduling fees
DID & FCC fees
24/7/365 availability – we are always ready for your calls
We guarantee the quality of our product (first month free if you are unhappy for any reason plus 24/7 access to our Vice President)
We provide the greatest amount of billing transparency in the industry (honest and straightforward)
We have massive Five-Nine redundancies (real-time off-site data backup, whole building generator, multiple phone carriers, redundant servers, TSP1 phone support, cloud integration, etc.)
We handle roughly 5,000,000 transactions annually with the highest service levels
Being in business for nearly a century, we have won nearly every award for high quality product and high ethical standards
Nearly 100 years of service means no one has more experience than we do – let that experience work for you
You Get What You Pay For
It is not possible to deliver a quality product for less than $1 per minute. The cost of hiring and keeping good employees, deploying robust and sophisticated IT systems with disaster capabilities and everything else encompassing a high quality product can only be so low. Our competitors charging less than $1 per minute do not provide their clients with a high quality solution. We hear all the time how they cause problems and frustrations for their clients. They are the second greatest source of our new clients.
Our main source of new clients is referrals from current clients.
Most new accounts can be active within 24 hours of receiving completed paperwork.
Established in 1921, allow our nearly 100 years of experience to work for you. Hire experience. Our job is to follow your instructions precisely with a courteous telephone agent who answers your calls quickly and cares.
If you do not like our service for any reason (service levels, price or “just because”), we will not charge you for your first calendar month of service. No commitment, no contract and all good reasons to allow us to serve you.
Board of Directors Access 24x7
Do you ever want to speak with someone, regardless of the time of day, who is in a position to immediately fix any problem? We’ve got you covered. All of our clients receive the cell phone number of our Vice President. Because he is on call 24x7 for all of our clients, he is highly motivated to immediately resolve any problem brought to his attention. Recurring problems do not exist at The Doctors' Exchange.