Medical Answering Service

The Doctors' Exchange was established in 1921 to service the medical community

Today, roughly 75% of our clients are medical in nature ranging across all specialties from solo practices to large multi-specialty groups and hospitals. Some of our clients receive a dozen calls a month while others receive tens of thousands. With nearly 100 years of experience to the medical community, no one else has our experience. 100 years of ongoing training and procedural tweaking to ensure your calls are answered timely and handled professionally with a compassionate and well educated telephone agent.

Our job is to follow your custom instructions precisely.

No one has more experience doing so than The Doctors' Exchange telephone answering service.

92%

Calls are answered within the first ring.

96%

Messages are dispatched within 30 seconds.

98%

Clients have said they would recommend The Doctors’ Exchange to a friend or colleague.

Commercial Answering Service

Roughly 25% of our Clients have a Commercial Business

We service small and large corporations the same – with precision directed at treating your clients like they were our own.

These clients decided it was best to have a 911 style call center taking care of their clients. Every day we handle calls from people in crisis, regarding heart attacks or their child’s scheduled brain surgery the next morning. Let these same telephone agents and technical systems assist your business. Our commercial clients regularly compliment our staff on their professionalism, timeliness and accuracy.

Satisfaction Guarantee

If you do not like our service for any reason (service levels, price or “just because”), we will not charge you for your first calendar month of service. No commitment, no contract and all good reasons to allow us to serve you.

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